Resort Policies

We reserve the right to make minor changes, or relocations of reservations.

When making your reservation, please use the correct credit card. It will be used for both the deposit and will be automatically charged for the remaining balance 3 days prior to arrival.

No online large group reservations please. Please email us at robertsroostrestort@gmail.com or call us (250) 747-2015 for special requests.

At time of booking, a 30% credit card deposit will be taken to hold your reservation.

48 hours before you check in, the remainder of your booking will be automatically charged in full to the credit card on file. This is non-refundable.

All cancellations must be made via email and within the timeframes stated in the cancellation policy below to be eligible for a refund.

Short term bookings (30 days or less) must be canceled via email only and within the following timeframes to receive your applicable refund. To cancel, please email us at robertsroostresort@gmail.com. We will no longer be accepting cancellations over the phone or voicemail.

15 Days+ Before Check In Date: Your deposit will be returned in full, minus a cancellation fee of $30 per site for campsites or $100 for each vacation rental.

14 Days Before Check In Date: Your 30% deposit will be forfeited and is non-refundable.

48 Hours Before Check In Date: The remainder of your booking will be automatically charged in full & is non-refundable.

Early departures are non-refundable. This includes unforeseen circumstances such as schedule changes, medical issues, inclement weather, and so on. Thank you for understanding.

No Shows & Delayed Arrivals: If you are unable to make your original check in date, please let us know ASAP. If we have not heard from you by 11am the following day, your spot will be forfeited and made available for other guests to book.

Deposits are non-refundable for all bookings made in 2023 in advance of the 2024 season. This includes all unforeseen circumstances such as schedule changes, medical issues, inclement weather, and so on.

Long term bookings (30 days or more) must be canceled via email only and within the following timeframes to receive your applicable refund. To cancel, please email us at robertsroostresort@gmail.com. We will no longer be accepting cancellations over the phone or voicemail.

30 Days+ Before Check In Date: Your deposit will be returned in full, minus a cancellation fee of $30 per site for campsites or $100 for each vacation rental.

29 Days Before Check In Date: Your 30% deposit will be forfeited and is non-refundable.

48 Hours Before Check In Date: The remainder of your booking will be automatically charged in full & is non-refundable.

Early departures are non-refundable. This includes unforeseen circumstances such as schedule changes, medical issues, inclement weather, and so on. Thank you for understanding. If you are considering departing early, please let us know within the above timeframes to receive an applicable refund.

No Shows & Delayed Arrivals: If you are unable to make your original check in date, please let us know ASAP. If we have not heard from you by 11am the following day, your spot will be forfeited and made available for other guests to book.

Deposits are non-refundable for all bookings made in 2023 in advance of the 2024 season. This includes all unforeseen circumstances such as schedule changes, medical issues, inclement weather, and so on.

Speed limit is 10km/hr.

Quiet hours are from 10 PM – 8 AM.

Please restrict consumption of alcohol to your own campsite.

Campers are responsible for any damage they cause to resort property.

All sites must be kept clean and tidy during your stay. Please remove all garbage before you leave.

No unsupervised person under 14 on the docks. Please supervise your children during their stay.

Propane fires are allowed in the campsites. Wood fires are permitted only in group designated fire pit area.

One RV and one personal vehicle per site. Extra vehicles are an extra charge and must be parked in the designated area.

We reserve the right to evict guests from the premises if they are not following resort policies, are disrespecting other guests or staff, or if site fees are not paid on time. We thank you for your co-operation.

Registered guests are fully responsible for the actions of their visitors.

Visitors must register at the office and pay a $5 /day visitor fee.

Visitors must park in designated visitor/overflow parking.

Visitor hours are from 11am-10pm.

Visitors are not permitted to bring pets.

Maximum 2 dogs per campsite.

Dogs must be attended to and on a leash at all times.

Please be respectful of others and pick up after your dogs. If you require a doggy bag, please visit us in the office and we would be happy to provide you with one.

No excessive barking please. Dogs with separation anxiety should not be left alone inside campers & RVs - please take them with you on your adventures.

Visitors are not permitted to bring pets.

RV Sites & Campsites:

Check In: 1pm - 9pm, Check Out: 11 am

Late Check Ins: If you will be checking in after 9 pm, please drive directly to your site.

Extending Your Stay: Please let the office know as soon as possible if you wish to extend your stay and we will try our best to accommodate you in the same site if it is not already reserved.

Vacation Rentals:

Check In: 4pm, Check Out: 11am

Repairing and washing your car or RV in the campground is not permitted.

Dumping of greywater and outdoor showers at the campsite is not permitted.

Sewer rings/collars must be used on all sewer hookups.

Please ensure you have plenty of greywater to flush the lines after emptying your black tank.

** IMPORTANT** Do not leave your septic flowing freely, rather wait until your tanks have enough in them to flush the lines.

Check In: 4pm, Check Out: 11am

All vacation rentals are strictly NON SMOKING. If you smoke in your unit, you will be automatically charged a $500 smoking fee.

Please note prior to booking which of our vacation rentals are pet friendly.

In consideration of Roberts Roost Resort allowing the RESORT USER onto its Property to use and enjoy the Property and to participate in Activities, the RESORT USER agrees as follows:

THE RESORT USER ASSUMES AND ACCEPTS, WITHOUT LIMITATION, ALL RISKS AND DANGERS associated with the RESORT USER’S use and enjoyment of the Property and participation in any activities.

THE RESORT USER WAIVES ANY AND ALL CLAIMS that he or she has or may have in the future against Roberts Roost Resort and its parent company, respective directors, officers, employees, agents, volunteers, contractors and assigns arising from or connected, directly or indirectly, with the RESORT USER’S presence at, or use and enjoyment of Roberts Roost Resort and the RESORT USER’S presence at, or participation in any of the Activities.

THE RESORT USER RELEASES Roberts Roost Resort and its parent company from any and all liability for any loss, damage, injury or expense that he or she may suffer or incur by reason of his or her presence at, or use and enjoyment of, the Property, and presence at, or participation in any activities, due to any cause whatsoever, INCLUDING NEGLIGENCE, BREACH OF CONTRACT, OR BREACH OF ANY STATUTORY DUTY OF CARE, INCLUDING ANY DUTY OF CARE OWED UNDER ANY APPLICABLE OCCUPIERS’ LIABILITY LEGISLATION ON THE PART OF Roberts Roost Resort OR OTHER PARTICIPANTS, OR ANYONE ELSE.